Job Title: Client Success & Operations Specialist (Part-Time)
Location: San Diego, CA (or Southern California)
Compensation: $2,400/month for 20 hours/week
Are you the one we’ve been looking for?
We’re not just hiring. We’re on the hunt for a rare individual—a true problem-solver who gets a thrill from bringing order to chaos.
This is an invitation for someone who isn’t interested in being a small part of a big machine. This is your chance to work directly with Soph and become a key player in an all-woman company that is scaling fast. We need a partner who is passionate about creating exceptional client experiences and loves to roll up their sleeves and build things that work.
If you read this and feel an immediate “omg, that’s me,” you’re exactly who we want to talk to.
Who We Need:
We don’t care about a perfect resume. We care about your drive, your hunger, and your natural talent for making things better. While we will train you on everything you need to know, you must have this in your bones:
A Partner, Not an Employee: You crave autonomy and are excited by the creative freedom to lead your role and make a tangible impact. You want to grow with a company for the long haul.
A “Tinkerer” at Heart: You love to dive into a system, take it apart, and rebuild it to be more efficient. You find joy in documenting processes and creating clarity where there was once confusion.
A Proactive Powerhouse: You are the ultimate self-starter. You don’t just wait for tasks to be assigned; you anticipate needs, identify opportunities, and jump into action. You take full ownership of your work, a quality you view as a non-negotiable part of your professional identity.
A Deadline Ninja: You have a deep-seated love for being on top of your work. You are obsessive about deadlines, consistently finishing tasks ahead of schedule, and you have a knack for anticipating needs before they even arise.
A Master of Time & Organization: You’re the kind of person who loves to plan, schedule, and organize. You thrive on managing a dynamic workload and feel a sense of accomplishment in a perfectly orchestrated schedule.
A Relentless Learner: You are tech-savvy and thrive on mastering new platforms. The thought of getting hands-on with tools like GoHighLevel, ClickUp, and AI doesn’t scare you—it energizes you.
What You’ll Own:
This isn’t just a list of tasks—it’s a set of responsibilities that you’ll have full ownership over.
Systems & Operations: You will be the master of our processes. You’ll manage inboxes, schedules, and daily operations, constantly looking for ways to streamline and automate our workflow.
Client Management: Be the go-to champion for our clients. You’ll handle all communication via live chat and email, building trust and ensuring their success.
Project Leadership: You will lead client projects from start to finish, meticulously managing deadlines and ensuring every detail is perfectly aligned. You thrive on the challenge of keeping things ahead of schedule, not just on time.
Important Details:
- Location: This position is for US-based applicants only, specifically in or around the Southern California area, or willing to work PST hours.
- Start Date: We are looking to fill this position as soon as possible, with training ready to begin in September.
- Compensation: This is a part-time employee role (W-2) at $2,400/month for 20 hours a week. We’ll handle payroll taxes so you can focus on the work.
- Work Environment: This is a 100% remote position, but you must be available and online during our core business hours of 9 a.m. to 3 p.m. PST, Monday through Friday.
How to Apply:
Ready to join us?
If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you.
To apply, please email us at careers@sassandseo.com with the subject line: Application: Client Success & Operations Specialist.
In the body of the email, please answer the following questions. No need for a resume or cover letter at this time.
- Introduce Yourself: Please provide your name, pronouns, and where you’re located (city, state). Also, include a link to your LinkedIn profile.
- Why Us?: Tell us why this role is the perfect fit for you. What part of our mission and this specific opportunity excites you most?
- Proactive Problem-Solving: Describe a time you anticipated a problem and solved it before it became a major issue. What was the situation, what did you do, and what was the outcome?
- Your System for Success: How do you approach a new task or project you’ve never done before? Tell us about your system for learning and getting things done efficiently.
- Logistics: Please confirm you are available to work within our core business hours of 9 a.m. to 3 p.m. PST, are comfortable with the compensation of $2,400 per month for 20 hours per week, and your earliest possible start date.
We look forward to hearing from you.
